AGB's

Emergency call service and rental contract

Principles

1. the Rufknopf GmbH provides the customer with an emergency call device on a rental basis and ensures the appropriate

Connection to the emergency call center, which is operated around the clock.

2. the Rufknopf GmbH represents the emergency call center in dealings with the customer with regard to the general

administration and with regard to the obligations under this agreement.

Device rental

3. the customer rents the emergency call device and additional products from Rufknopf GmbH.

Telephone connection / connection to the emergency call center / initial instructions

4 Rufknopf GmbH gives the customer clear instructions for the correct connection of the emergency call device

in the apartment. Rufknopf GmbH checks the device connection with the emergency call center and instructs the

Customers for device operation.

5. the emergency call device is connected to a power socket. No further installations are necessary.

Customer data sheet / questionnaire (help schema)

6. a customer data sheet must be provided by the customer when the contract is concluded or when the emergency call device is installed.

and hand it over to Rufknopf GmbH. This "personal data sheet" is used by the emergency call center

as a "help scheme". It contains information about the person (customer), gives instructions regarding the

Answering the emergency call, organizing assistance, first contact person(s) in an emergency.

emergency situation, receiving questions and feedback from the contact person during and after the emergency.

the assistance provided and information for relatives after completion of the intervention, if desired

etc.

Emergency calls

7 The emergency call center is operated around the clock, i.e. 24 hours a day, by trained personnel.

operated. Every emergency call or request received by the control center is answered immediately and the

necessary measures for rapid assistance by the persons or organizations listed in the questionnaire.

Instances are initiated.

A delay in answering the call by the emergency call center is possible if, for example

several emergency calls are received at the same time. The emergency call center is staffed around the clock and

Rufknopf GmbH guarantees that every call will be answered. The emergency call device repeats the call

at the control center automatically until a response is received.

Measures in the event of an emergency call

8. when an emergency call is received, the emergency call center organizes the necessary measures without delay.

Measures for the customer.

9. the basis for these measures is the customer's correctly and comprehensively completed

personal data sheet (see section 6 for help scheme). This confidential information is required to fulfill

of this contract are binding for Rufknopf GmbH and must be submitted to the emergency call center upon conclusion of the contract.

to hand over. The data will be treated confidentially.

Costs for assistance and services in the event of a call

10. the costs of assistance (e.g. doctor, ambulance, service provider, etc.) organized by the emergency call center

shall be borne by the customer. The agents shall provide their services directly to the customer.

in the invoice.

11. all emergency measures which, after careful clarification by the call button

emergency call center are made and deemed necessary are made in the name and on behalf of the

Customers.

12. False alarm: Emergency calls made to check the device or due to accidental operation of the emergency call button

are triggered and do not require any special assistance from the call button cooperation partners,

are free of charge as long as this is done within the normal framework.

If you do not answer the call from the emergency call center after a false alarm

Call button cooperation partners will be sent to you and charged for their services.

13. Additional devices that are not included in the subscription are subject to a one-off charge and can only be rented.

Device function check / faults / device maintenance

14. Monthly control call by customers: To guarantee our customers security,

the latter undertakes to trigger a monthly control call by means of a radio transmitter.

Automatic technical test alarm: An automatic test alarm is triggered every 24 hours

(silent alarm) to ensure that the emergency call device is working. From this technical

The customer is not affected by the device test. A guarantee against damage occurring in the meantime

technical malfunctions cannot be delivered.

15 The customer undertakes to take the following steps in the event of malfunctions:

a) to inform their own contact person to the extent necessary to ensure their own safety.

safety is necessary during the disruption period and

b) to notify Rufknopf GmbH immediately by calling 061 373 82 27.

16. fault rectification is only possible on working days and during normal working hours.

Telephone fault rectification is included in the rental price. If the fault requires intervention before

If this becomes necessary on site, the customer will be invoiced for the expense.

17. the customer undertakes to treat the device with the necessary care and maintenance in order to avoid damage to the device.

or to prevent malfunctions.

Costs for the emergency call service and for the emergency call device (subscription)

18 The customer pays Rufknopf GmbH the monthly rent for the emergency call device (incl. VAT).

This monthly subscription includes:

a) The guaranteed emergency call service (organized assistance) of the call button emergency call center.

b) The rent for the emergency call device.

19. any special expenses such as costs for longer or out-of-town telephone calls and the like

are invoiced separately Reference is made to items 10, 12 and 15.

20. if a telephone fitter or another service provider is required to connect the emergency call device

If this is necessary, these extra costs will be charged directly to the customer.

Payment method for emergency call device and emergency call service

21 The initial subscription invoice includes the current quarter or individual months thereof,

the following quarter and a one-off activation fee. Subsequent monthly subscriptions

are invoiced on a quarterly basis.

22 The subscription for the emergency call service and the rental of the device must be paid quarterly in advance.

pay.

23 In the event of late payment and after a reminder (with a 20-day payment period), the

Rufknopf GmbH reserves the right to take legal action or terminate the service contract.

Notification of absences

24. the customer has absences (e.g. vacation, hospital stay, etc.), lasting more than three days,

the emergency call center by pressing the button. Among other things, this is necessary so that

no unnecessary assistance or rescue measures are initiated by the emergency call center during control calls

because the customer does not answer the call. The customer contacts us after his return

to the emergency call center.

Liability

25. the Rufknopf GmbH is liable for the careful Fulfillment obligations under this contract.

26 No liability is assumed for services external telephone installation companies, for security

the Telephone connection of the company commissioned by the customer and for disruptions due to

Power interruptions and programming errors with ISDN/ IP/ GSM -connections.

The customer shall be liable for damage caused by culpable breaches of contractually agreed Duties

were caused, such as careless handling of the emergency call device, incorrect information in the Questionnaire etc.

For Rufknopf GmbH expressly accepts no liability for any misconduct on the part of the contact person.

Rufknopf GmbH assumes no liability (subject to mandatory statutory provisions) for

Damage to the customer's health.

More Duties of the customer

27. to the Ensuring rapid and efficient right Help from the emergency call center is the customer

responsible for making regular changes to the Questionnaire (help schema), absences,

contact persons etc. or defects in the device and the like to Rufknopf GmbH.

28 The customer shall oblige the contact person designated by him to provide the necessary information in an emergency.

Take immediate measures/provide assistance on site. The contact person must contact the emergency call center by telephone.

so that they can provide the assistance optimal can coordinate. The contact person makes the

emergency call center even if no third party is involved. to the Assistance called up

had to be made.

29. at the end of the contract, the emergency call device and rented additional products must be returned in perfect working order.

Condition (see Digit 14 - 16) to the call button (last working day of the contract period).

If Rufknopf is to collect the emergency call device from the customer, this will be charged at a flat rate of CHF 100.

In the event of loss, gross negligencemore casual Damage or non-return of the Device the customer is liable.

Rufknopf charges the customer a flat rate of CHF 500.

30 The customer is responsible for the operational readiness of the device.

In the event of faults, the Digits 14 a) and 14 b).

Contract duration/ termination

31 This agreement is concluded for an indefinite Time concluded. The contract is available on both sides at Compliance

one Deadline from 3 months can be canceled. With Misuse of the emergency call device can Call button GmbH the

Terminate the contract without notice and demand the return of the emergency call device.

32. at Death the contract at the end of the running Month dissolved.

Place of jurisdiction and Choice of law

33. For Differences between the parties are the ordinary courts of the Canton of Zurich. Baselland in Arlesheim

responsible. The contract is subject to Swiss law. Right.

Rufknopf GmbH, Hauptstrasse 65, 4132 Muttenz

Tel. 061 373 82 27, e-mail: info@rufknopf.ch