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How the Call button emergency call service

Rapid assistance at the touch of a button - around the clock, reliable and tailored to every situation.
 24/7 emergency call center

Call button is pressed

The person concerned presses the call button. This works very simply and without having to get up.

Step 1

Call button Emergency call center (24/7) answers

The call button emergency call center (24/7) answers. The control center makes contact immediately, speaks to the person via the hands-free system and decides what to do.

Step 2

Help is organized

Spitex or Medicar In case of emergency
Outpatient clinic only in the event of a life-threatening situation
Professional services

Step 3

Family/relatives are ONLY informed

You must not step in

Step 4

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Frequently asked questions

Yes, the call button system enables you to live independently and safely in your own four walls for as long as possible. You receive professional care 24/7 and can rely on rapid assistance in emergencies.

As soon as you press the call button, you are immediately connected to the emergency call center. Trained specialists will assess your situation and, if necessary, initiate the appropriate measures - from telephone advice to emergency intervention.

Yes, with GPS-enabled devices you are also protected outside your home. The system automatically recognizes your location and can organize help accordingly.

  • Genius subscription: CHF 79.- / month (incl. emergency call service at home)
  • Smart Flex subscription: CHF 99.- / month (incl. emergency call service at home / with GPS function)
  • Installation: Installation costs CHF 349.- 
  • 24h Medicar on call
  • Procurement of service providers
  • Complete monitoring and maintenance
  • 24h and 365 days driving service of Medicar AG
  • Call button hand sensor in Bianco or Nero

The system is manned around the clock. In life-threatening emergencies, a rescue service is alerted immediately. In less urgent situations, the control center arranges appropriate services or support.

The fall sensor automatically detects falls and triggers an alarm, even if you can no longer press the button yourself. The emergency call center is notified immediately.

  • Free key safe installation (on request, including installation)
  • 24h and 365 days driving service setup
  • 3-year warranty on technical damage
  • Immediate replacement of defective devices

The notice period is 3 months. In the event of death, the notice period does not apply.

The call button system is available in Basel-Stadt and Baselland. The emergency call center is located at Hauptstrasse 56, 4132 Muttenz.

The system is operated by Spitex Basel in collaboration with Medicar - experienced partners in healthcare and emergency services.

Start today into a safer Life

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Hauptstrasse 56, 4132 Muttenz, Switzerland

About call button

Opening hours

  • Mon - Fri: 08.00 - 17.00 hrs
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